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Coronavirus Information & Updates


Updated 28-07-20

At present we are operating private coach charter services and home to school transportation will resume in September.

A small number of Holiday Tours are operating with reduced numbers and Covid security measures in place.

We have been working hard to adapt to the challenges of this and are delighted to have the tourism and leisure industry 'We're good to go' accreditation.

Our 2021 tour program will be published soon and priority access will be given to all our loyal customers with potponed bookings from this year. We also guarantee to match or better this years price for all our patient and loyal customers who have postponed holiday bookings.

Currently our offices in Doncaster and Gainsborough are closed to personal callers and we only have a small team working with the remainder of the staff furloughed. Most staff are working from home and therefore unable to take inbound telephone calls at this time. With this in mind, we ask that all communication, until further notice, is made by email only to the following addresses.

Customers: sales@wilfreda.co.uk

Suppliers: accounts@wilfreda.co.uk

Please only write once as multiple enquiries make processing times longer. We kindly ask for your patience as we have extremely limited resources at this time.

HOLIDAY CUSTOMERS

Departures up to 31st July 2020

All departures up to the 31st July are now cancelled. We are endeavouring to contact everyone affected and are delighted that the vast majority of customers have elected to transfer their booking to a future date. All those will be receiving documentation shortly to confirm their postponement and we will be offering these customers priority booking on all future tours as well as exclusive discounts and price guarantees. We have also extended the duration of the postponement to anytime up to the end of 2021.

Those not wishing to transfer, in line with ABTA and BCH guidelines, will be issued with a Refund Credit Note which you will receive soon.

Under both of the above options all money remains safe and protected under our government approved bond. For more information on this please visit www.bch-uk.org

Departures 1st to 31st August 2020

Holidays are not currently cancelled but are under review and final balances on holidays will not be due now until 4 weeks prior to a confirmed departure. We are offering free transfer/postponement to anyone booked to travel during August on the same terms as above. If you haven’t been contacted yet to arrange a postponement please email as soon as possible. This applies to coach holidays only and not holidays by air.

Departures 1st September 2020 onwards

Future departures are under review and further updates will be issued in due course.

Thanks again to everyone for your patience and understanding during this awful time. These are unprecedented times where exceptional circumstances require exceptional measures. We hope that by all pulling together the nation will recover soon and get back to some sort of normality. Until then please stay safe and healthy.